State Farm® Insurance Agent Alan Wheeler

"Jake doesn’t work here! Alan Wheeler is a horrible insurance agent. No customer service here. Never gets on the phone when you call and doesn’t return calls. I bet if I missed a payment I’d here from him. I’ve been trying to get in touch with you for a month Funny my first response from Alan was within an hour after posting a review. If this is your choice of communication then so be it. Your assumption about a claim is inaccurate. I have questions about my policy. You wouldn’t now that because you’ve never taken a call from me nor returned a call after me leaving multiple messages for a call back over the past month. Apology’s not accepted. Based on the other reviews it seems I’m not the only one with this issue."

"Mr. Wheeler was very attentive to my concerns. Hurricane Ida flooded my basement, since then I couldn't get help from State farm insurance company. He has promised to help me and my family through our loses. We haven't gotten any help from FEMA just a whole lot of lip service."

"I don’t normally write reviews but I just had to share the experience. I’ve recently started a policy for my car insurance and the initial process was effortless, however since then Gio has been on top of any service needs and potential discounts I may qualify for. She is an absolute pleasure to speak with and very professional. I must say the level of customer service she has provided me with has made me feel so comfortable and secure in knowing I’m in good hands, truly. I highly recommend this agency, Gio’s customer service is exceptional. Trust me, you’ll thank me later!"

"I have had a personal property policy with this agency for about 3 years. I have added other items to the policy since I started. Or at least I thought I did. After 1 year, I found out they were not covering two items that I put on the policy. Providing receipts and shipping information of the items. Apparently one of the agents Miss Janet Alexander misplaced the receipt for my camera and for a drone replacement after it was replaced within 30 days of purchase. They failed to put the new one on the policy. And for over a year the camera and the Drone was not covered under the policy. And now they want to cover it at its depreciated value. And had the nerve to tell me it's up to you if you want to go further in dealing with us in this office. Would you believe that. And Mr Wheeler hasn't said a thing yet."

"While I'm initially new to this branch of State Farm, Gio was super helpful every time I've called in. From assisting with an appraisal to giving me ideas outside the box for ensuring my items are accounted for and safeguarded from theft or damage. Highly recommend their support and for anyone with insurance coverage needs!"

"Had to Revise! Update! Very Dishonest Office! They sold me 2 Policies, 1 for 50,000 and the other for 200,000! I was told I didn't need to have a Physical exam for the 200,000 Policy, which they later sent me a check and canceled! I'm still waiting for the owner to call me! THIS IS BAD BUSINESS PRACTICES! I WOULD NOT RECOMMEND THIS COMPANY! SEARCH ELSEWHERE!"

"My mother & I have done business with Alan Wheeler’s State Farm Insurance for 15 years. I have always appreciated their professionalism and promptness in addressing our needs. Most recently we worked with Gio D’Alessio, she was a pleasure to work with. Ms. D’Alessio service was outstanding, and we’re thankful for her quick turnaround on our request!"